Delivery & Return

At RASHÉ, we are committed to providing a reliable and convenient shopping experience. Our policies ensure that customers receive quality beauty and hair care products on time, with a smooth return process if needed.

Delivery Policy

1. Order Processing & Shipping Time

  • All orders are processed within 24–48 hours after confirmation.

  • Delivery timelines:

    • Standard Shipping: Estimated 3–7 business days

    • Express Shipping: Estimated 2–4 business days

    • Same-Day or Next-Day Delivery: Available in select locations

2. Shipping Charges

  • Shipping fees are calculated at checkout.

  • Free shipping may be available on selected orders or promotional offers.

3. Payment for Delivery

  • Advance Payment Orders: Customers can pay using available online payment methods.

  • Cash on Delivery (COD) Orders: Partial advance payment may be required for order confirmation.

4. Packaging & Tracking

  • All products are packed securely and professionally to help ensure safe delivery.

  • Tracking details may be provided via SMS, email or other available communication methods.

Returns & Exchange Policy

1. Eligibility for Returns

  • Unused & Unopened Products: Eligible for refund or exchange within 7 days of delivery.

  • Damaged or Defective Products: Eligible for replacement or refund within 7 days of delivery.

  • Incorrect Items: Wrong products will be replaced at no extra cost.

2. Conditions for Returns

  • Products must be unused, unopened and in their original packaging and condition.

  • Product seals must remain intact where applicable.

  • Proof of purchase, such as an order number or receipt, is required.

  • Used, opened or partially consumed beauty and hair care products are not eligible for return due to hygiene reasons.

3. Refund & Replacement Process

  • Approved returns are refunded to the original payment method within 5–10 business days.

  • Replacement products will be shipped after the return request is reviewed and approved.

  • Return requests may be subject to product inspection and verification.

Customer Support

For any delivery or return issues, please contact our team:

Phone No: +923010698480
Email: rashe.pakistan@gmail.com